Support
Need help? Browse the FAQ below or reach out directly.
What does threquity do?
threquity photographs garments using your iPhone camera, identifies them through our proprietary system, and looks up real sold listings from the resale market — returning Heat Check, Median Sold Price, and Sell-Through Rate in seconds. No typing required.
Does threquity store my photos?
No. All image analysis happens on your device. Your photos are never uploaded to any server. Only anonymized, encrypted garment identification data is transmitted — never the images themselves.
What is Heat Check?
Heat Check is our demand indicator based on Sell-Through Rate. HOT means items move fast. WARM is steady demand. SLOW means items take longer to sell. It gives you a quick read on whether something is worth picking up.
What does STR mean?
Sell-Through Rate — the percentage of listed items that actually sold within the time period. Higher STR means stronger buyer demand. It's one of the most reliable signals for resale value.
How current is the pricing data?
threquity combines real-time market data with our proprietary pricing database to provide the most accurate estimate possible. Prices reflect actual completed sales from the resale market — not asking prices.
What is Pro?
Pro gives you full access to threquity's pricing system. Subscriptions are monthly and billed through Apple.
How do I cancel my subscription?
Open Settings on your iPhone → tap your name → Subscriptions → threquity → Cancel Subscription. You can also manage it through the App Store.
How do I delete my account?
Email us at support@threquity.com with the subject "Delete Account" and we will permanently delete your account and all associated data within 30 days.
Still need help?
We're a small team and we read every message. Drop us a line and we'll get back to you.
support@threquity.com